FAQ
We have 2 brick and mortar shops in Vancouver, BC in the Downtown and Mount Pleasant communities. Come say hi, we can't wait to meet you!
We certainly do! Most of our everyday line up are Vegan (V). Our doughs are naturally vegan and many of our glazes are as well. Online —Look for the (V) on our online shop and menu. In-Store —Ask our staff to point out or vegan line up!
We carry Gluten-Friendly donuts. And the majority of our Gluten-Friendly (GF) donuts are also Vegan (V) = V/GF Donuts!
Our V/GF donuts are baked and not fried to minimize cross contamination and to maximize the quality of the dough. And we always use separate tongs for these donuts.
That being said, while we try our best to avoid any contact with gluten, these donuts are made in the same facility as our gluten-full donuts! Therefore, we cannot guarantee that the donuts are entirely gluten free and we caution or advise against anyone with a moderate to severe allergy consuming these treats.
Online —Look for the (V/GF) on our online shop and menu. In-Store —Ask our staff to point out or Vegan, Gluten-Friendly line up!
All our donuts are hand made fresh every day and have no preservatives or stabilizers, so we highly recommend eating them on the day purchased.
Surprisingly not. The donuts should be kept ambient (room temp), as refrigerating them can cause the doughnuts to dry out. As per above, they are best consumed on the day of purchase.
Our minimum order is half a dozen. After that, donuts can be ordered in increments of 6 or 12. There is no minimum order for our letter donuts.
Here! And if you are having any difficulties or have extra specific questions, feel free to reach out to our team at hey@cartems.com.
Advanced Orders need to be placed a minimum of 48-hour notice to allow our bakery team enough time to prep supplies, ingredients, dough, etc.
Please call your preferred shop for same day pickups. You can place a hold on up to 6 donuts for same day pick up! Anything over 6 donuts, we recommend placing a preorder (48 hour notice required).
Although we do not have in house delivery, we are partnered with Skip the Dishes for Assorted Mixed Packs (Regular, Vegan and V/GF options) in quantities of 6 + 12. Skip the Dishes is available from each of our locations, with a 15min driving radius per shop. If one shop doesn't work for you, another might! Find out here:
We are also on Uber Eats for Assorted Mixed Packs (Regular, Vegan and V/GF options) in quantities of 6 + 12 as well as some beverages and Donut Mix. Uber Eats is available from each of our locations, with a 15-30min driving radius per shop. If one shop doesn't work for you, another might! Find out here:
If both Skip the Dishes and Uber don't work for you (based on your location or what you are looking to order), local courier service Novex is a great option. Or arranging an Uber or Task Rabbit to pick up your pre-order.
Sadly we do not, as the quality and freshness is very important to us. Our donuts are made fresh daily, without the use of preservatives and stabilizers, therefore, they're best eaten within 6 hours. Even with express shipping, it is unlikely the donuts arrive to your destination within 24 hours. We wouldn't be holding true to our values of quality, fresh donuts if we were to ship them.
All of our donuts are made fresh at our Downtown location, this means we can accommodate picks up from our Downtown location that much earlier (10am, sometimes earlier upon request). We can also accommodate pickups from our Mt Pleasant location, from 12pm onwards. This is to ensure time for your order to be made up and driven over to our Mt Pleasant location, with care, from our downtown bakery.
Depending on the order, we are able to customize most custom glaze requests. Please email us at hey@cartems.com
Most of the time, yes! We can make the following items 100% vegan: Donut orders (most everyday flavours and most specialty flavours), letter donut orders, and cake orders.
Absolutely! Check out our Celebrations page to see what's possible. Order directly from our Wedding Favourites or reach out to hey@cartem.com if you have any questions / specific requests!
For all wholesale inquiries, please email us at hey@cartems.com.
Sure thing! Call ahead to the shop you are hoping to book a table at and ask to speak with the manager. Chances are, with enough notice we will be able to reserve a table for you and your group!
If you are interested in hosting an event at Cartems, please fill out this form and someone will get back to you as soon as possible.
Please fill out this form and we will get back to you as soon as possible.